Frequently Asked Questions
Everything you need to know about shopping for your home at TrueValue.
What is the standard shipping time for furniture and home decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while oversized furniture items may take 10-14 business days via our specialized freight partners.
Do you offer white-glove delivery and assembly services?
Yes, we offer white-glove delivery on select large furniture items for an additional fee. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees may apply for non-defective items.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your order status directly through your TrueValue account dashboard.
Are TrueValue products covered by a warranty?
Yes, all our home products come with a standard 1-year limited warranty against manufacturing defects. Some premium furniture collections may include extended manufacturer warranties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to help you budget for your home upgrades.