Returns & Exchanges
At TrueValue, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your box, covering any previous shipping marks.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing